Visit a friend or a store that will allow you to test your disc. This is the best way to determine whether the issue is with the disc itself, or with the console. Avoid touching the surface and try to hold the disc at its edges instead. You can use water to slightly dampen the cloth when doing this. Make sure that you wipe the surface of the disc with a clean, soft cloth to remove dirt. Learn what you must do in this situation below. If your Xbox One console is not detecting your discs, there are a number of troubleshooting steps that you can try to fix it. Troubleshooting an Xbox One that won’t read a game disc This means that there’s a hardware problem with the console and it needs to be repaired. If your Xbox One console won’t read any disc that you insert, it’s possible that the problem may not be the discs themselves but the disc reader.
Make sure that you only use Blu-Ray discs bought from the same region where your console is from. Not all Blu-ray discs are encoded to be played in all regions so your console may not be able to read them.
If your Xbox One console plays games normally but refuses to play a specific DVD or Blu-Ray disc, it’s probably due to disc’s coding. Incompatibility may still arise though if you’re having an issue with a Blue-Ray discs and DVDs. Fortunately, Xbox One consoles were designed to be free of region-blocking so if you are from North America, your console should still be able to read games you bought from other regions. There are two standards that older Xbox 360 consoles uses in its game discs: PAL and NTSC. Disc is not compatible (not from the same region). If you see any signs of damage on the disc, like a crack of scratch, this can be the reason why your game won’t work. Disc is defective.ĭiscs with scratches, dirt, or damage can become unreadable. If a portion of the game disc is covered by a thin film of dust or dirt, this can be the reason why the disc reader of the console cannot get the complete data it needs to load a game or install it. The surface of your game disc can collect dust or dirt overtime. There are a number of factors that you must check to know why your Xbox One console is not reading your discs. Reasons why your Xbox One is not reading a disc If you’ve tried this already and the console is still not detecting discs, try the other solutions in this guide. This is often enough to get you back to gaming. Try to clean the game disc in question first and see if that will fix it. Although this issue is one of the common problems in Xbox One consoles over the years, users don’t usually end up sending their console to a Service Center or getting help from Microsoft at all. In majority of cases, this problem is fixable. If your Xbox One console won’t read a game disc, there’s no need to panic.
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